Contact Info

In person, by phone, by mail or online, we are here for you

Give us a call

Talk to someone at your local branch. We're here Monday to Friday 8 a.m. – 6 p.m. After-hours service is available at 907-562-0062 or 800-478-2265 for assistance with general account inquiries.

Anchorage: 907-562-0062
Eagle River: 907-562-0062
Mat-Su Valley: 907-376-0357
Fairbanks: 907-455-1111
Juneau: 907-789-4844
Sitka: 907-747-8689
Ketchikan: 907-225-4545
Soldotna: 907-260-7669

Toll-Free: 800-478-2265
Fax: 907-261-6286

Drop us a line

Need to send us something by U.S. postal mail? Here is our mailing address:

P.O. Box 241489
Anchorage, AK 99524

Stop by and see us

Northrim Bank has branches and ATMs in Anchorage, Mat-Su Valley, Fairbanks and Southeast Alaska. Plus, we offer thousands of surcharge-free ATMs across the United States through the MoneyPass network. View our location page to find branches, ATMs and banking experts in your area.

Bank by phone

Check current balances, transaction history, interest rates and more with our convenient Telebanking service.

Anchorage: 907-562-2228
Mat-Su Valley: 907-376-0356
Fairbanks: 907-455-1155
Southeast: 907-790-2265

Toll-Free: 800-478-3311

See our Telebanking Guide for more information.

We listen

At Northrim, we take your feedback very seriously. It's part of our commitment to Customer First Service. So tell us what you like and what you don't. Share your suggestions and pass along your ideas. Let us know – we listen. And not only do we listen, we also promise to follow up on your comment promptly.

Share your comments on our secure online Customer Comments Center.*

Comments


*This online comment service is provided by our partner, Happy Fox, an objective third-party company. All submitted comments are handled by Northrim management. Both Northrim and Happy Fox are committed to the confidentiality of your comments and assure the security of the information you give us. However, we strongly encourage you not to give any proprietary information such as passwords and Social Security numbers.

Traveling?

Let us know if you will be using your Northrim Bank Debit Card while traveling so we can make sure it's ready when you are. This will help ensure a hassle-free trip for you, while protecting you from debit card fraud.

To notify us of your travel plans, please do one of the following at least one business day prior to your trip:

  • Email the following information to :
    • The last four digits of your card number*
    • The first and last name of the cardholder
    • Dates and destinations of travel
  • Contact our Call Center at 907-562-0062 or toll-free at 800-478-2265

*Do not include your entire card number, account number or any other personal information as the email may be unencrypted.

 

Here are some additional tips for ensuring hassle-free travel:

  • Make sure your contact information is up-to-date and you have notified us of your travel plans.
  • If you experience a transaction decline, contact us immediately so that we may remedy the issue.
  • If you receive a call from our fraud team, respond quickly to the phone number provided or contact Northrim at
    907-562-0062 or toll-free at 800-478-2265.
  • Keep fraud reporting and customer service contact information with you in a safe place away from your wallet or handbag.
  • Do NOT share your PIN with anyone – we will never ask you for your PIN in order to verify who you are or whether a transaction is valid.
  • Check your available balances consistently and notify us of any suspicious activity.
  • Have at least two forms of payment with you at all times.